> For the complete documentation index, see [llms.txt](https://biggeo.gitbook.io/datalab/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://biggeo.gitbook.io/datalab/activations/biggeo-ai/troubleshooting.md).

# Troubleshooting

## ChatGPT

### **BigGeo AI Not Available in Chat**

If BigGeo AI does not appear in the apps menu during a chat:

Confirm:

* The app is installed under **Apps**
* The app is connected (OAuth has been completed)
* You are enabling the app at the start of the chat session

### **BigGeo AI Disconnects or Stops Working**

If BigGeo AI was working previously but has stopped responding, your OAuth session may have expired. To fix this:

1. Go to **Apps**
2. **Disconnect** BigGeo AI
3. Click **"Connect"** again to re-authorize

***

## Claude

### **BigGeo AI Not Available in Chat**

If BigGeo AI does not appear in the connectors menu during a chat:

Confirm:

* The connector is installed under **Customize → Connectors**
* The connector is connected (OAuth has been completed)
* You are enabling the connector at the start of the chat session

### **BigGeo AI Disconnects or Stops Working**

If BigGeo AI was working previously but has stopped responding, your OAuth session may have expired. To fix this:

1. Go to **Customize → Connectors**
2. Disconnect BigGeo AI
3. Click **"Connect"** again to re-authorize

***

## General

### **OAuth Authorization Fails**

If the OAuth flow fails or you are unable to complete authentication:

Make sure:

* You are signed into the correct BigGeo account
* Your BigGeo account has access to BigGeo AI

### **Data is Connected but Returns No Results**

If BigGeo AI is active in your chat but your queries return no results:

Confirm:

* The data variant you are querying has **BigGeo AI** activation enabled
* You have access to the variant

### **AI Assistant Not Using BigGeo AI**

If BigGeo AI is connected and enabled but your AI assistant is not using it, it may not know which tool to use when multiple connectors are enabled.

Try mentioning **"BigGeo"** explicitly in your prompt. For example: "Using BigGeo AI, find hospitals near Central Park, New York."