> For the complete documentation index, see [llms.txt](https://biggeo.gitbook.io/biggeo/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://biggeo.gitbook.io/biggeo/biggeo-ai/troubleshooting.md). # Troubleshooting ## ChatGPT ### **Advanced Settings Not Visible** If you cannot see **Advanced settings** under **Settings → Apps**, your account may not meet the requirements for Developer Mode. Make sure: * You are using a paid personal ChatGPT subscription, or * You have an admin role in a ChatGPT Business or Enterprise account ### **BigGeo MCP Not Available in Chat** If BigGeo MCP does not appear in the apps menu during a chat: Confirm: * The app is installed under **Settings → Apps** * The app is connected (OAuth has been completed) * You are enabling the app at the start of the chat session ### **BigGeo MCP Disconnects or Stops Working** If BigGeo MCP was working previously but has stopped responding, your OAuth session may have expired. To fix this: 1. Go to **Settings → Apps** 2. Disconnect BigGeo MCP 3. Click **"Connect"** again to re-authorize *** ## Claude ### **BigGeo MCP Not Available in Chat** If BigGeo MCP does not appear in the connectors menu during a chat: Confirm: * The connector is installed under **Settings → Connectors** * The connector is connected (OAuth has been completed) * You are enabling the connector at the start of the chat session ### **BigGeo MCP Disconnects or Stops Working** If BigGeo MCP was working previously but has stopped responding, your OAuth session may have expired. To fix this: 1. Go to **Settings → Connectors** 2. Disconnect BigGeo MCP 3. Click **"Connect"** again to re-authorize *** ## General ### **OAuth Authorization Fails** If the OAuth flow fails or you are unable to complete authentication, your DataLab session may have expired. Make sure: * You are signed into the correct BigGeo account * Your BigGeo account has access to BigGeo AI ### **Data is Connected but Returns No Results** If BigGeo MCP is active in your chat but your queries return no results: Confirm: * The data variant you are querying has **BigGeo AI** activation enabled * You have access to the variant - Try "List my available datasets" first * Check your token balance ### **AI Assistant Not Using BigGeo** If BigGeo AI is connected and enabled but your AI assistant is not using it, it may not know which tool to use when multiple connectors are enabled. Try mentioning **"BigGeo"** explicitly in your prompt. For example: "Using BigGeo, find hospitals near Central Park, New York." ### I don't see BigGeo in the tools list * Make sure you are signed into the correct BigGeo account * Try disconnecting and reconnecting. * Contact if it still does not appear. ### Queries are slow Very broad geographic queries take longer. Try narrowing the geography and running again. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://biggeo.gitbook.io/biggeo/biggeo-ai/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.