> For the complete documentation index, see [llms.txt](https://biggeo.gitbook.io/biggeo/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://biggeo.gitbook.io/biggeo/biggeo-ai/troubleshooting.md).

# Troubleshooting

## <mark style="color:$danger;">**Needs a cover photo.**</mark>

### **Advanced Settings Not Visible**

If you cannot see **Advanced settings** under **Settings → Apps**, your account may not meet the requirements for Developer Mode.

Make sure:

* You are using a paid personal ChatGPT subscription, or
* You have an admin role in a ChatGPT Business or Enterprise account

***

### **BigGeo MCP Not Available in Chat**

If BigGeo MCP does not appear in the apps menu during a chat:

Confirm:

* The app is installed under **Settings → Apps**
* The app is connected (OAuth has been completed)
* You are enabling the app at the start of the chat session

***

### **BigGeo MCP Disconnects or Stops Working**

If BigGeo MCP was working previously but has stopped responding, your OAuth session may have expired. To fix this:

1. Go to **Settings → Apps**
2. Disconnect BigGeo MCP
3. Click **"Connect"** again to re-authorize

***

### **OAuth Authorization Fails**

If the OAuth flow fails or you are unable to complete authentication, your DataLab session may have expired.

Make sure:

* You are signed into the correct BigGeo account
* Your BigGeo account has access to BigGeo AI

***

### **Data is Connected but Returns No Results**

If BigGeo MCP is active in your chat but your queries return no results:

Confirm:

* The data variant you are querying has **BigGeo AI** activation enabled
* You have access to the variant - Try "List my available datasets" first
* Check your token balance

***

### **AI Assistant Not Using BigGeo**

If BigGeo AI is connected and enabled but your AI assistant is not using it, it may not know which tool to use when multiple connectors are enabled.

Try mentioning **"BigGeo"** explicitly in your prompt. For example: "Using BigGeo, find hospitals near Central Park, New York."

***

### I don't see BigGeo in the tools list

* Make sure you are signed into the correct BigGeo account
* Try disconnecting and reconnecting.&#x20;
* Contact <support@biggeo.com> if it still does not appear.

***

### Queries are slow

Very broad geographic queries take longer. Try narrowing the geography and running again.